I purchased a freelancer for my Witch Hunters. Played one match and had to go back to work. Upon reload, my freelancer no longer had his Imperial Skull Shield equipped, nor can I equip him with any shields from the shop. As if he is not "proficient" with shields. I have experienced similar bugs where I will buy a weapon and it does not "read" as equipped. Even becomes invisible in the model's hand. But a reload did not fix this one. I still have a Freelancer who cannot use shields. I love this game. I hate the developers. No customer service beyond a forum that is not linked in game at all. Does "not caring about your gamer population" count as a request for refund? Of the $100+ I've spent on you guys? Amazing game. You guys are greedy pigs though. I wanted to play TT Mordheim too, but couldn't afford spending $40 on one miniature. Now you drop a great digital version and force us to pay every chance you get, which is a lot if you want to play this game and not want to throw your device in frustration. And still let bugs like this slip through that interrupt gameplay for WEEKS. And then there is no compensation for your mistakes? I want my money back. Please get a proper customer service ticket system. It's not like you are an independent group making a game with no real manpower. After my experience with this game, I will never be buying anything from Games Workshop or Legendary Games again. Lost a lifetime customer.