The PC game is not working

Discussion in 'Bugs / Suggestions / Support' started by CuliDuri, Jun 27, 2019.

  1. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    Since a couple of days the pc app of the game doesn't run

    Attached Files:

  2. Oscar Junior Programmer

    Message Count:
    80
    Trophy Points:
    21
    Hi, where in the game are you seeing this error message?
  3. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    right before the Legendsry Gsmes logo > warhmmer > first load
  4. Oscar Junior Programmer

    Message Count:
    80
    Trophy Points:
    21
    I'm having some difficulty reproducing this bug, which browser are you using?
  5. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    Windows I0, Chrome...
    But 3/4 days ago I really didn't have any problem with the game
  6. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    so what shall I do?
  7. Oscar Junior Programmer

    Message Count:
    80
    Trophy Points:
    21
    Could you try clearing your browser cache? To clear the cache for Mordheim close the page, then go to chrome://settings/siteData and search for "mordheim". Click delete for "client.mordheim.legendary-games.com" and then reopen Mordheim and see whether that fixes it. Let me know if you still have issues after trying that.
  8. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    same problem as before
  9. Oscar Junior Programmer

    Message Count:
    80
    Trophy Points:
    21
    Ok, could you let me know your username and warband name please?
    CuliDuri likes this.
  10. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    The warband is something like "Badasss" (I don't remember with how many S)
    the mail for the account is rofl.stolto@gmail.com
  11. Oscar Junior Programmer

    Message Count:
    80
    Trophy Points:
    21
    Could you go to chrome://settings/help and let me know what your Google Chrome version is? If it is out of date then could you update it please? Thanks
  12. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    here it is

    Attached Files:

  13. Oscar Junior Programmer

    Message Count:
    80
    Trophy Points:
    21
    Could you try launching the game and clicking ok on the error to see whether the game loads anyway?
  14. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    the music just stop and the screen is freeze
    It's quite strange because 4 days ago I can play without problems
  15. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    At least, could you let me play my warband on the phone app?without delete the others of course
  16. Oscar Junior Programmer

    Message Count:
    80
    Trophy Points:
    21
    Currently it would be difficult for us to transfer your warband over to mobile, could you try a couple more things? Could you try loading the game in Incognitio mode and see whether you still get the error? If that doesn't work could you try using a different browser (Microsoft Edge or Firefox should work) and see whether that works? Thanks
  17. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    sure, I will let you know
  18. CuliDuri Corporal

    Message Count:
    68
    Trophy Points:
    11
    yessss load it from an incignitio Web page works!!
    Now I have just a little little problem... What if I don't remember my password ^_^'?
  19. Oscar Junior Programmer

    Message Count:
    80
    Trophy Points:
    21
    Great! Sounds like its a caching issue to me. Can you try going out of Incognitio mode and going to Settings -> Clear Browsing Data -> Advanced -> Uncheck all boxes except for the box labelled Cached images and files -> Clear Data. Then try reloading the game and see whether it fixes it. If you can't remember your password its possible we can change it for you - let us know if you need us to do that

Share This Page